Everyone in the organization must do an effective marketing role irrespective of his department, function, role, or designation. Internal communication between marketing and other departments of an organization is important so that all employees share their genuine concern towards enhancing customer experience, and satisfaction. Customers’ needs, wants, behaviour and satisfaction including their joys, frustrations, feelings in personal settings (even subtle messages) must be captured.
Here’s what Jay Baer, an American motivational business growth expert, has to say:
WHAT DO YOU THINK?
Let me know in the comments section.
In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.